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School outsources teaching to India

| November 3, 2010

Back in Britain, Ashmount Primary School in Islington, north London, has taken outsourcing to new heights. It has decided to use call-centre staff based in India to deliver extra Mathematics tuition to struggling students.

The school justified the unusual move by saying that a private tutor in London costs about £40 per hour. A tutor based in India, however, costs around £12 per hour per pupil.

The initiative is being piloted at Ashmount and administered by BrightSpark Education. Students log onto a special website and talk to a tutor via a headset. Ashmount staff report significant improvements in pupil performance. An independent researcher warned of potential dangers, saying that foreign tutors would need to be expert English speakers, and would need to understand different cultural and academic conventions.

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Category: Summer 2010

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